Zeus Bingo Casino

Last reviewed 22 July 2024

Frequently Asked Questions

My Free Spins didn't work

If you lose connection with the game during your free spins, in most cases, the spins are still completed in the background. The associated winnings will be credited to your balance in bonus money approximately 30-45 minutes after the spins were claimed.

If the above has not happened on your account, you can try reloading the game in question and you may find the free spins are waiting to be claimed.

Another solution is to try claiming your free spins on a different device and/or browser.

If you have still been unable to claim your spins, please get in touch so we can investigate this further for you.

What are the wagering requirements?

To convert your bonus balance to cash you need to wager 65x the total amount of bonus won + any remaining bonus in the bonus balance prior to cashing out. If you decide to cash-out before fulfilling the wagering requirement, you will forfeit all remaining bonus funds. For example, if you deposit £10 and receive a combined (free spins and % match) £20 bonus, this will result in a wagering requirement of £10 + £20 (£30 total) X 65 = £1,950.

How do I apply deposit limit?

You can apply responsible gambling measures, such as deposit limits, take a break and self-exclusion via the 'responsible gambling' page which is displayed at the bottom of every page on the website. 

You can apply your limits here. If you require any further assistance please contact the support team: [email protected]

Can I withdraw my bonus?

You can withdraw your real money balance (subject to withdrawal policy) but Bonus funds can never be withdrawn. You can convert your bonus balance into a real balance by meeting our wagering requirements of the bonus.

If you choose to withdraw any of your real (withdrawable) funds before completing the 65x wagering requirement, your bonus balance and wagering requirement will be reset to £0.00.

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